Frequently Asked Questions

What hours are you available to chat online?

Our team is available typically online from 9am – 7pm EST. We can be reached  via our online chat in the lower right-hand corner of the website. If you are unable to find us online to chat, you can always leave a message via our contact form.

How to search products?

Search for products by finding the magnifying glass icon at the top of each page and entering the product name or keyword into the Search Bar. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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